Tuesday, June 26, 2012

People....

I have worked in customer service for the last four years of my life.
I OBVIOUSLY know good vs bad service.

And let me just tell you,
the lady at the bank I am attempting to work with on our mortgage....
no bueno.

I don't like to talk negatively about people or places of business but this is getting ridiculous!

Friday night she sent me an email saying that we could not get a mortgage with her bank
due to outstanding debts on Josh's credit.
She then sent me in detail all of the debts he had.
NONE OF THEM WERE HIS.

So she sent me the link to the credit bureaus that banks use to pull credit.
We ran his social through all three of the bureaus and none of them showed what she was saying.

I have since emailed her three times informing her of the situation.
She sent me one, ONE, email back saying which one she used
and then asked if I used the link she sent me.

REALLY LADY!?!?
I emailed her THREE times telling her we used the link she sent us,
ran all three credit reports,
and none of them showed what she had pulled up!

You see, I worked at a bank.
I am friends with the loan originator at my old bank.
And so I messaged her over the phone informing her of our situation.
And she said the only explination was that this woman was running the wrong ssn.

So trying to get things straightened out,
(you can imagine the gut wrenching feeling Josh and I have had all weekend trying to figure out what the HECK was going on- because if this stuff really is on his credit we have to report it to get it figured out!)
I then informed the woman that I think she may have run the ssn incorrectly.
So I sent her his correct ssn and asked if I could call her to get this handled more quickly and efficiently.

Two days later, still no reply.

JOSH AND I HAVE BEEN ON PINS AND NEEDLES FOR OVER A WEEK ABOUT THIS HOUSE.
And you can't have the decensy to help me figure out what is going on?

come on people.



1 comments:

Lissa @ The Looking Glass said...

ha oh gee sounds like an experience! i've had a few of those ;) found you via the link up and am excited to follow along xo